TERMS AND CONDITIONS
CANCELLATIONS AND ALTERATIONS TO BOOKINGS
100% refund up to 7 days prior to booking, no refund within 7 days of arrival or after arrival. A reservation may be rescheduled up to 7 days prior to arrival with no penalty fee, but it must be rescheduled within 6 months of original booking.
Cancellations due to bushfire or extreme weather (Weather events declared as dangerous by the Victorian Government and SES.
Any cancellations made by the guests or management at Hounds Run due to a bushfire or extreme weather event will be dealt with as follows: Standing bookings which have been affected will have their paid monies held which will be valid for a period of 6 months as from the date of cancellation and affected guests will be informed by Hounds Run through email or phone call or text message.
Early Departure and Last Minute Changes: There are no refunds possible for early departure or changes made to bookings on arrival or during your stay.
No Show: If a “No Show” occurs we hold the right to charge the full amount of the booked |stay and/or cancel the booking the morning after a "No Show". We suggest to investigate your options regarding travel insurance to prevent unexpected surprises.
We suggest to investigate your options regarding travel insurance to prevent unexpected surprises.
BOOKING CONDITIONS
Payments:
50% deposit of the total booking amount is required for all bookings. Balance payment is due no later than 1 day prior to your arrival.
Check in and Check out:
Check in time is from 3pm on wards. Please contact us to arrange your check-in time as our property is secured when we are not home. Late check ins are welcome until 9pm. Keep in mind that kangaroos are more active during the evening period, so drive safely! Check out time is 11am. We might be able to consider a late check out on, please ask when you are booking or during your stay. When you check out please leave the keys hanging above the sink, close the door and leave the house unlocked when you depart.
Minimum Nights Stay Requirements
Off Peak/Shoulder Season 2 nights
High Season 2 nights
Grand Final Weekend (Labour Day SA) 3 nights
Melbourne Cup Long Weekend 4 nights
Christmas/New Year 4 nights
January Long Weekend 3 nights
Labour Day Weekend 3 nights
Easter Weekend 4 nights
King’s Birthday Long Weekend 3 nights
*Please note that these requirements are for reference only and subject to change, please contact Lucy directly on 0425 725 247 for the most up to date information.
HOUSE RULES
Welcome to our off-grid Tiny House at Hounds Run Vineyard. Please read through the following house rules and instructions so it will function at peak efficiency for the duration of your stay.
Keys & Gates
A set of keys has been provided for the duration of your stay. One key is for the Tiny House and the other is for the front gate. Please observe country rules when moving through gates which is ALWAYS ‘leave a gate the way you found it’. If the front gate is open when you head out for the day please leave it open, if it is closed and locked, please lock it behind you observing exactly how the chain and locks are connected. There are two locks at the gate, wrap the chain around both gates and attach the brown lock to the silver lock. (the silver lock belongs to the power company so they have access in an emergency so it is essential that both locks can be used to access the property). Please do not use the chain with the clip to lock the gate.
Power
Our Tiny House is completely off-grid, meaning it runs purely on solar power with the comfort of a gas heater for the winter months. It is very well insulated and ‘tiny’ with double glazed windows so the house will retain the heat/cool air for long periods of time, and it doesn’t take long to warm up or cool down. We ask guests to be mindful of their energy consumption, by taking showers during daylight hours, turning all lights, ceiling fan, heater and/or air conditioner OFF before leaving the Tiny House (even for a day trip). Please do not run the air conditioner overnight, or you may find the fridge and water pump will not operate in the morning. Please check taps are turned off and the pump is not running continuously as this will also drain the power. Please try not to run all electrical items at once.
Finally, please DO NOT attempt to charge your electric vehicle at the Tiny House, yes this has happened before!! It will blow the inverter, replacement charge $3000+.
Rubbish Bins
There are three bins provided in the tiny house. One in the toilet, this is for ALL toilet paper, sanitary items and general waste (please do not put toilet paper in the toilet). Under the sink you will find two small bins. One is purely for compost. The other is for general waste. Please use the bins outside (next to the tank) for all recycling. Before you check-out please remove all rubbish bins from inside and place it in the outside bins. We will remove the compost at the end of your stay.
BBQ & Gas Bottles
Whilst we try to ensure there is enough gas in every bottle, they do run out. If either gas bottle (BBQ or House) runs out during your stay, please call Hadyn 0409 964 855 or Lucy 0425 725 247 and we’ll arrange a new one immediately. The BBQ is to be left clean after your visit, failure to do so will incur an additional cleaning fee of $25.
Board Games
For your enjoyment there is a selection of board games inside the bench seat next to the bed.
Complimentary Items
We want to make sure you enjoy your stay and so have supplied locally made Five Ducks Farms Jam, bread from the Great Western Granary or Blue Wren Bakery in Pomonal, milk, tea, coffee and other basic pantry supplies. Please take left over bread and jam home with you or dispose of it in the bins.
Shoes
We would like to keep the Tiny House as fresh and clean as possible for as long as possible and for this reason, shoes are not to be worn inside, please use the shoebox on the deck for your shoes, especially if they’re muddy.
Smoking
Strictly no smoking inside the house, an additional cleaning fee of $200 will be charged if you are found to have smoked inside.
Cleaning
Whilst we charge a cleaning fee, we expect the Tiny House to be left in a tidy condition with rubbish and recycling taken outside, food waste disposed of and all dishes cleaned and put away. The dishwasher should also be left empty before you check-out. The short (30min) cycle will work perfectly if you are short on time.
Breakages, Damage & Loss
As a guest, you are responsible for any damage or breakages to the property. Please notify us immediately of any such occurrence so we can come to an arrangement for replacement or repair. If keys are lost, you will be charged a replacement fee of $20.
Fires & Fire Pit
Strictly NO FIRES are to be lit in the warmer months October through to April (bush fire season), subject to change, depending on the conditions. Candles are prohibited.
For the cooler months a fire pit has been supplied for your use. Please do not move the fire pit. Fires are only permitted from May through to October. A supply of firelighters, kindling and firewood has been made available for your use. Please ask us if you require more wood.
Our Neighbours
Next door is home to a horse stud. They are very friendly and you are welcome to pat the horses over the fence, however please do not climb the fence or walk into our neighbours property. They have kindly asked us that guests DO NOT feed the horses as this can disrupt their diets.
PRIVACY POLICY
PRIVACY AND PERSONAL INFORMATION
We are committed to protecting the privacy of individuals’ personal information. We are bound by the National Privacy Principles set out in the Privacy Act 1988 (the Act). We will only disclose and store your personal information in accordance with the Act and this Privacy Policy. In this Privacy Policy, personal information means information or an opinion about a person whose identity is apparent, or can be reasonably ascertained, from the information or opinion.
INFORMATION COLLECTED BY US
The type of information we collect from you depends upon your use of the Site. Generally speaking however, the information which we collect will be information you give us (such as your name, address, telephone number and email address in order to fulfill any orders for products you make via the Site, information we collect from you (for example we may record information such as the areas of the Site accessed by you and your IP address) and information stored and obtained from “cookies”. (The Site makes use of “cookies” – if you prefer not to receive cookies you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. However, the vast majority of our Site will not function if cookies have been turned off. For this reason we strongly recommend that you leave cookies fully functional.)
OUR USE AND DISCLOSURE OF YOUR INFORMATION
Information which is collected from the site and from you is used by us to operate the Site in relation to your booking, to enhance your experience and provide tailored offers and information from time to time. Rest assured, your privacy and data security are our utmost priority, and we adhere to strict confidentiality and compliance standards. Where we are required or authorised by law to disclose personal information, for example to law enforcement agencies; or with your consent.
